The Phone System
Cloud Telephony is about providing real world VoIP solutions in the shortest possible time. Our three axioms; Deployment, Efficiency and Extensibility drive everything we do .
DEPLOYMENT
Time is money, the faster you can deploy and tailor a solution, the shorter the time to ROI, yielding benefits to both reseller and customer..
EFFICENCY
The greater the efficiency, the lower the ongoing costs. This is particularly important in cloud deployments where usage is pay-on-demand.
EXTENSIBILITY
No platform can do it all ‘out of the box.’ Customers will often have unique, and sometimes challenging, individual requirements.
Features list
Features list
Inbuilt
Template based
Extensible
Recursive
Supports SIP Multicast Broadcast
“Zero Touch Provision” (ZTP) for Panasonic Snom & Yealink using SIP Multicast Broadcast discovery.
Automatic device recognition & provision from MAC
Supports DHCP Options
Third Party Redirect
One-click “In-flight” (no reboot) re-provision for Snom and Panasonic
One-click reboot re-provision for CiscoMP, Polycom, Yealink
Onboard fast network discovery to find and (optionally) adopt network connected SIP devices (IPV4)
Continuous call recording with automatic NAS/SAN offload
One touch - OTR (record from activation point)
One touch retrospective - OTRR (activate at any time; whole call is saved)
Mixed, select Continuous, OTR or OTRR by extension, call group or DiD
Call Recording search, cue, download
Search by time, source or destination
Cue (play) calls
Download calls to desktop
Authentication with PIN
Voicemail to E-mail (Unified Messaging)
Custom greeting messages depending on status (Busy, Unavailable)
Voicemail operator support
Timezone support
Sounds per language
Limit voicemail length
Limit voicemail count
Voicemail Groups
Message Waiting Indicator (MWI)
Monitor multiple mailbox MWIs from single phone BLF stack
Operator exit digit
Clientless User Web Application
HTML5/CSS3 “mobile first” design
Call history with click-to-dial (desk, tablet and cellphone)
Online directory with click-to-dial (desk, tablet and cellphone)
One-Click twin/un-twin cellphone with extension
Call forward
DND
Manual dial from desktop
Manual dial from cellphone
Play/delete voicemail
Camp-on (mini queues), with time out
Group Hunt
Call Forwarding
Group forwarding
Visual group forwarding (BLF)
Manual group forwarding (feature key)
Visual system open/close via BLF
Manual system open/close (feature key)
Automatic system open/close via timers
Holiday scheduler
Do Not Disturb
Caller ID
Call Park
Visual call park via BLF
Manual call park via feature key
Instant Recording
Instant Retrospective Recording
Continuous recording with automated ofload
Call Pickup
Group Pickup
Call Filters & Blocking
Speakerphone Paging
Overhead Paging
Paging/Intercom
SIP multicast paging
LDAP directory lookup (inbound and outbound)
Speed Dial
Delete Recordings
Listen to Recordings
Search for recordings
Call Monitoring
Optional Phone Callback
Monitoring Conferences
Remote Access
Personal IVR
Online LDAP User Directory
System Operation Times
Pause/Unpause Call Recording
HTML5/CSS3 “mobile first” design
Call history with click-to-dial (desk, tablet and cellphone)
Online directory with click-to-dial (desk, tablet and cellphone)
One-Click twin/un-twin cellphone with extension
Call forward
DND
Manual dial from desktop
Manual dial from cellphone
Play/delete voicemail
Live up-calls display
Live memory & disk usage
Live load averages
Uplink/downlink bandwidth availability
Live call counters
Static system information (release levels etc.)
Services Monitoring
Custom Apps
Reporting
Automatic System Backup & Restore on-demand
Automatic Snapshotting with instant rollback
Custom Extensions
Custom routing via custom app
Protocols: SIP, IAX2, DAHDI
Class of Service (CoS) - destinations permissions
Caller ID control
Codec selection
Voicemail
CSV upload
CSV Download
Departments
Desktop Apps integration
Mobile integration
Twinning
Clientless dialling
Call Recording
Least Cost Routing
Custom Extensions
Custom routing via Custom App feature
Dynamic conferences via Web App
Conference PIN
Conference Admin PIN
Dynamic PIN Prompt
Optional announce user join/leave
Announce number of participants
DTMF menu for participants
Control options for each member
Music on Hold customisation
Music on Hold options: files only, grouped per class
Music on Hold options: random selection
True hot desk, phone is re-provisioned in-flight
Aastra
CiscoMP
Panasonic (in-flight, no reboot)
Polycom
Snom (in-flight, no reboot)
Yealink
Record a greeting at any phone
Upload greetings
Download greetings
Automatic backup each night
Seven cycle rotate
Instant backup on-demand
Download backups to desktop
Use backup/restore to move PBX instances at any time
Snapshot taken at every Commit
Rolling 12 snapshot history
Web Browser Administration
Role Based Administration
Ajax Linux CLI in the admin browser
Unimited Expandability
System Setup
Phones Auto Configuration/Provisioning
multi-endpoint create/provision in one transaction
SIP Multicast ZTP (Panasonic, Snom, Yealink)
Trunks Auto Configuration
Intelligent InterSARK automatic trunking
Complete or selective restore
Database
Greetings
Voicemail boxes
Asterisk system files
LDAP directory
Software (Debian package manager)
Appliances
SARK200 ARM SoC
SARK850 Rackmount
SARK1000 Rackmount
SARK1500 High Availability Cluster
Amazon Web Services AMI
Type: Standard IVR
Type: Pin-based IVR
Type: Multi-digit IVR
Type: IVR Tree Builder
Destinations: Extension
Destinations: IVR
Destinations: Queue
Destinations: Conference
Destinations: Voicemail
Destinations: Remote Access
Destinations: Custom App
Destinations: Call External Number
Destination options: Default Caller ID
Operator Extension
Custom timeouts
Custom Greeting
Ringing Type
Dial Local Extensions directly
Dial Local Extensions limits
Dial Permissions
Operation Times
Supported Protocols
IPV4
IPV6
Onboard SIP packet filtering
Onboard DHCP server option.
Automatic provision of DHCP 66 options for Aastra, Cisco, Panasonic, Polycom, Snom & Yealink.
Onboard DNS forwarder
Firefox
Google Chrome
Microsoft Edge
Opera
Safari
Firewall IPV4
Filter by originating IP/CIDR
Filter by originating port
Filter by SIP packet inspection (UDP, TCP)
Blacklist
Firewall IPV6
Filter by originating IP/CIDR
Filter by originating port
Filter by SIP packet inspection (UDP, TCP)
Blacklist
Strategy: Ring All
Strategy: Linear
Strategy: Least Recent
Strategy: Fewest calls
Strategy: Random
Strategy: Round-Robin with memory
Strategy: Random with penalty
Agent login/logout
Queuemetrics support
Incoming Call Confirmation
Recursive (groups can reference groups to any level)
Strategy: ring
Strategy: Hunt
Ringtone customisation
Caller ID customisation
Custom greeting
Visual Group froward (via BLF)
View, Download, Backup
Fail2Ban
Unlimited tenants
Virtual PBX. Tenant admin has full control of the tenant
Automatic CDR stamping for billing
Allow/Deny cross calling other tenants (by tenant name)
Protocols: SIP, IAX2, DAHDI
DAHDI Signalling: PRI, BRI, Analog
Codec selection
SIP and IAX2 outbound registrations
DAHDI: Digium Analog and Digital cards
DAHDI: OpenVox Analog and Digital cards
Xorcom Astribank
Fully automated cluster setup (ASHA)
Full Pacemaker/Corosync/DRBD cluster support
Fast failover (typically under twenty seconds in the event of node failure)
Intelligent support for PRI cards across the cluster
Cluster multiple AMI instances
Prioritise with DNSSRV
B2BUA
Instance aggregator and distributor
Aggregate multiple SIP PBX sites
Aggregate multiple SIP AWS instances
Aggregate multiple VPCs
Aggregate mixed on-premise and in cloud instances
Aggregate upstream SIP trunk usage
Match explicitly
Match Class (partial match)
Custom match (via Custom App)
Destination: Caller ID Validation & Routing
Destination: Caller ID Replacement
Destination: Call Recording
Destination: Queue Priority
Force Codec
Strip Digits
Destination: Extension
Destination: Custom App
Destination: IVR
Destination: Queue
Destination: Voicemail
Destination: Conference
Destination: Remote Access
Destination: Trunk
Destination: External Number
Destination: Deny Access (blacklist)
Destination: Operation Times
